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Chloe
Did you read Dana's email about the Orion project?
Free Reading exercise · Lesson 25 of 32
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Did you read Dana's email about the Orion project?
Yes. I thought it was encouraging. She said the launch had been well received and praised the team's creative solution to the testing problem.
That's how it starts. You have to read between the lines, especially in the final paragraph.
She didn't criticize us directly. She even thanked everyone for staying flexible.
True, but she then wrote that recent delays had exposed a need for more consistent ownership and that revised timelines should be treated as firm commitments.
I assumed that was a general reminder because the department is getting busier.
It may be partly general, but she also said risks must be raised before clients ask for updates. That closely matches what happened with Orion.
The delay wasn't entirely our fault. The supplier changed the specifications after testing had begun.
I agree. Still, we told the client Friday was realistic even after we had started doubting it on Wednesday.
So 'improvement in early communication' is a polite way of saying we waited too long?
That's my reading. It sounded more like a warning than praise: not a formal threat, but a signal that the pattern shouldn't continue.
I may have taken the opening at face value. If she wanted change, though, why not say so plainly?
She may have wanted to correct the behavior without accusing anyone publicly. The wording gives her distance, but I wouldn't ignore it.
Fair enough. We shouldn't overreact either. An apology could look like an admission to something she never actually alleged.
Agreed. I'd send next week's revised schedule, identify the remaining risks and ask whether she wants a brief review before we confirm dates with the client.
So we demonstrate that we understood the expectation. Even if we've misread the tone, the extra clarity still helps.
Exactly. Mention the supplier only as a current dependency, not an excuse. State what decision we need and when it could affect delivery.
I'll revise the plan and flag anything that puts Friday at risk. The email contained genuine praise, but it clearly wasn't just congratulations.
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